English/EUR

 Free shipping in EU

FAQ

 

Delivery

 

How long will it take till I receive my order?

Most products are produced on demand. For these products delivery time will vary depending on where you live, but allow for 2-4 weeks. This may seem like a long time but when you place your order, that’s when production starts. This is how we can reduce waste and we all do our part for the environment whilst getting something beautiful out of it. With that said we’re always looking for ways to shorten the delivery time, so you can enjoy your dress as soon as possible.

 

How is my order delivered?

We work together with DHL. For your convenience we offer different kinds of shipping methods and delivery methods. During the purchase process you can choose the delivery options according your preference.

Sweden: DHL home delivery or DHL pick up place: 1-2 days delivery time

Europe:

DHL Standard: 2-5 days delivery time

DHL Express: 2-3 days delivery time

The rest of the world:

DHL Express: 2-3 days delivery time

 

Can I track my order?

Yes, you can track your order using the tracking number, which you’ll receive in your e-mail once the order is shipped.

 

Measuring

 

I don’t know if I’m a small or medium?

Don’t worry! Here’s our size guide to help you find the perfect size.

 

How do I measure my body?

Soon we will have a video that shows Wendy explaining the best way. 

For now, we hope this explanation in text will help you out. If you need assistance you can book an appointment. (see our service)

Chest: To measure around your chest place one end of the tape measure at the fullest part of your bust. Wrap it around (under your armpits, around your shoulder blades, and back to the front) to get the measurement.

Waist: Wrap the tape measure around your natural waist, located above your belly button and below your rib cage. Keep it parallel to the floor. Do not hold your breath or suck your stomach in. TIP: If you are unsure, measure 21 cm straight down from one of your breast nipple. There is your defined waist according our measurement system.

Hips: Wrap the tape measure around the fullest part of your hips and buttocks. Bring the tape measure together in the centre front.

These are all the sizes you need for our dresses. If you have any special measurements you want to mention, for example: your sleeves are always to wide when buying dresses in standard size, let us know in the open space you can fill in at the personal measurement section. Here you can also fill in your wishes about a specific length for the skirt or sleeves.

 

Do I have to measure myself or can I choose from standard sizes?

No, there is no need to measure if you don’t feel like it. We also have sizes XS-XL, see our size guide.

But if you know you normally have problems with the fit of standard sized garment, it’s a good thing to measure.

 

How do I know the fabric is the colour that I want?

Pictures online can vary from screen to reality. We have done our best to present them as they actually are. But if you’re unsure you can request a fabric sample that we’ll send to you for free. So you can have a look and touch the fabric before you decide. See all our fabrics here.

 

I have a question I can’t find the answer to?

If we haven’t been able to answer you here we love for you to contact us and hopefully we can solve it.