During the order process, you will be informed about the estimated delivery time for your order. The delivery time cannot be guaranteed, as it is only a calculated estimate. We are constantly monitoring production, air freight and final delivery and are always working hard to delivery your order as soon as possible. When your order is shipped from Stockholm, Sweden you will always receive a message by email.
For Customised products in standard size & Customised products in personal size (made-to-measure): 2-4 weeks
For Ready to wear products: 2-5 days. When out of stock we produce on demand and delivery time will be 2-4 weeks.
We work together with DHL for shipping service. For your convenience, we offer different kinds of shipping methods and delivery methods. During the purchase process, you can choose the delivery options according your preference.
Sweden: DHL home delivery or DHL pick up place: 1-2 days delivery time
- DHL Standard: 2-5 days delivery time
- DHL Express: 2-3 days delivery time
The rest of the world: DHL Express: 2-3 days delivery time
DHL will contact you before delivery
By filling in your telephone number during purchase process, you will make sure DHL can contact you to communicate around the delivery time. They will let you know when they will deliver, when you can pick up the package or they will contact you to make a delivery appointment. If you have home delivery and you are not at home when the package is delivered you will automatically receive a message with options on how to proceed.
If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.
Packages that are not picked up
We will charge 299 SEK/30 Euros for packages that are not accepted/picked up/returned to us to cover the costs of handling. To avoid this charge, always pick up your order within 14 days of delivery to your post office or package agent.